The family began flight on children’s insect bites despite the approval of doctors
The former commercial pilot Mike Coffield joins ‘America Reports’ to break down the recent incident at the Newark Liberty International Airport, where air traffic controllers temporarily lost contact with a flight.
A family was prohibited from boarding his flight after British Airways staff suspected insect bites in his baby’s leg, according to a SWNS report.
Expat Jonathan Arthur, 34, and his wife Xun Sun, 35, flew from Shanghai Pudong airport to London Heathrow for a family wedding.
They noticed some insect bites in the leg of their son Joseph of 1 year when they approached the boarding door and asked the airline staff where they could buy some allergy medications, just in case.
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When the boarding door personnel saw the bites and listened to the family to talk about allergy medications, he worried, according to the report.
“They asked many questions after seeing the snacks, so we told them about their slight allergy to peanuts,” said Jonathan Arthur. “The medical staff at the airport said to apply an ointment and wait 10 minutes, what we were glad to do. But BA’s staff said we needed to call their line of medical advice. They thought that their peanut allergy was the cause, so they did not want to run the risk.”
A family was prohibited from boarding his flight after British Airways staff suspected insect bites in his baby’s leg. (Istock)
The family also sent photos to an online doctor, who confirmed that they were insect bites, but recommended managing some antihistamines to help with swelling.
The baby’s snacks were no more than 1 cm in diameter and disappeared within 10 to 15 minutes after applying the bite cream, which did not cause him more discomfort, as Swns states.
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“It was nothing more than swollen bites,” said Jonathan Arthur.
The baby’s bites were no more than 1 cm in diameter and disappeared within 10 to 15 minutes after applying the bite cream, which did not cause more discomfort, according to the report. (SWNS)
Despite the fact that the baby’s bites were already beginning to decrease, the airline said that the family would not be allowed to board without a “suitable letter to fly” of a doctor.
The Arthurs were escorted away from the door, “feeling criminals,” according to the SWNS report. They reserved again with another airline that did not require a medical letter.
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“They treated us as if we had done something wrong,” said Jonathan Arthur, according to the SWNS report.
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In a statement to News Digital, British Airways declared: “We take the safety and well -being of our clients very seriously and do everything possible to support them when problems like this arise. This includes access to specialized medical tips to evaluate the suitability of an individual to travel, which is what happened in this case.”
“While we appreciate that our client was disappointed with this decision, we never compromise the safety of passengers.”
Despite the family’s guarantees that the eruption was not related to allergy, the airline insisted that they were not allowed to address without a “suitable letter to fly” of a doctor. (SWNS)
Jonathan and Xun Arthur are now in contact with British Airways and their third -party reserve agency to claim a refund for the interrupted trip.
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“I find it strange that someone else in a different country can speak with a member of the airport staff who is not a medical professional and diagnosed and rejects the shipment, without seeing the eruption,” added Jonathan Arthur.
“When he pays for a service, he hopes to be treated as a client, not as an obstacle.”
Replace is a lifestyle production assistant with News Digital. She and the lifestyle team cover a variety of stories issues that include food and drink, travel and health.